Privacy Policy

Last Updated: July 16, 2025

dalora ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dalora.online and use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

Register for an account
Enroll in courses or programs
Subscribe to newsletters or communications
Contact us via email or contact forms
Participate in surveys or promotions

This information may include:

Name and contact details (email address, phone number, postal address)
Account credentials (username and password)
Payment information (processed through third-party payment processors)
Educational background and professional information
Communication preferences

1.2 Automatically Collected Information

When you access our website, we automatically collect certain information, including:

IP address and device identifiers
Browser type and version
Operating system
Pages viewed and time spent on pages
Referring website addresses
Date and time of visits
Clickstream data

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience. These technologies help us:

Remember your preferences and settings
Understand how you use our services
Improve website functionality
Deliver relevant content and advertisements

2. How We Use Your Information

We use the collected information for the following purposes:

To provide, maintain, and improve our services
To process your enrollment and manage your account
To deliver course content and educational materials
To process payments and prevent fraudulent transactions
To communicate with you about courses, updates, and promotional offers
To respond to your inquiries and provide customer support
To analyze usage patterns and optimize user experience
To enforce our terms and conditions
To comply with legal obligations

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 Service Providers

We engage third-party companies and individuals to perform services on our behalf, including:

Payment processing
Email delivery and communication services
Web hosting and data storage
Analytics and performance monitoring
Customer support services

These service providers have access to your information only to perform specific tasks and are obligated to protect your data.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

Valid legal requests from authorities
Court orders or subpoenas
Protection of our rights, property, or safety
Prevention of fraud or illegal activities
Enforcement of our agreements

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

3.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Secure server infrastructure
Regular security assessments
Access controls and authentication
Employee training on data protection

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Correction

You have the right to access and update your personal information. You can do this by logging into your account or contacting us directly.

6.2 Deletion

You may request deletion of your personal information, subject to certain exceptions such as legal obligations or legitimate business purposes.

6.3 Opt-Out

You can opt out of receiving promotional communications by:

Clicking the unsubscribe link in our emails
Adjusting your account communication preferences
Contacting us at help@dalora.online

6.4 Cookie Preferences

Most browsers allow you to control cookies through their settings. You can choose to block or delete cookies, though this may affect website functionality.

6.5 Data Portability

You may request a copy of your personal information in a structured, commonly used format.

7. Third-Party Links

Our website may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information, we ensure appropriate safeguards are in place to protect your data.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

Posting the updated policy on our website
Updating the "Last Updated" date
Sending you an email notification for significant changes

Your continued use of our services after changes have been posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

dalora
614 Crumlin Rd
Belfast BT14 7GL
United Kingdom

Email: help@dalora.online
Phone: +441142717801

12. Additional Information

12.1 Automated Decision-Making

We may use automated systems to analyze your information for purposes such as personalizing course recommendations or detecting fraudulent activity. You have the right to request human review of automated decisions that significantly affect you.

12.2 Marketing Communications

We may send you promotional materials about our courses, special offers, and updates. You can opt out at any time without affecting your access to our services.

12.3 User-Generated Content

Any content you post in public areas of our platform, such as forums or comments, may be visible to other users. Please exercise caution when sharing personal information in these spaces.

12.4 Account Security

You are responsible for maintaining the confidentiality of your account credentials. Please notify us immediately if you suspect unauthorized access to your account.

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.